Outlaw Group is pleased to announce

its Strategic Partnership with

  

 

Outlaw Group will bring its holistic approach to increasing productivity to Professional Services Group's clients. Beginning with an assessment and defining the areas to develop, we identify the optimum resources to provide the greatest impact in time and resources. If needed, we form strategic partnerships, such as this one with Professional Services Group, to bring the “best of the best” to the client. By utilizing the resources of other Certified Management Consultants and industry experts we extend the capabilities we are able to deliver in one seamless approach. Outlaw Group provides assistance to integrate problem identification, solution development, and implementation to increase performance. The following is a partial list of the services Outlaw Group provides.

 

ORGANIZATIONAL SURVEYS are used to pinpoint strengths and weaknesses and to clearly identify situations and problems. The surveys range from Employee Attitudes to Training Needs Assessment, and include analysis, observations and recommendations for improvement. Organizational Surveys pinpoint specific areas of need, allow identification of ways to improve and, most importantly, measure progress in key result areas that produce greater profits.

 

Click here to see an on-line sample

 

Our surveys are tailored to the client’s industry and situation, fully confidential. The findings we provide, as a result, are based on over 15 years of experience.

 

STRATEGIC STAFFING SYSTEMS assist organizations in obtaining the necessary Human Capital to create success for the organization. Our propriety Outlaw Strategic Staffing System is adapted to each industry and customized to the company. It begins with an assessment of current hiring and retention to measure what works. This is used as a foundation for building on to create a more effective staffing system. Each system is customized to fit the specific industry and company with the detail and depth needed to ensure the organization is staffed with Peak Performers.

 

The system assesses Peak Performers to identify attributes that create performance. The system designs Benchmarks for each position to identify the real, or invisible, attributes required for success; not just education or prior experience. The system includes information, forms, training, and assistance needed to implement it successfully in an organization. Pre-Employment Assessment instruments, background checks, and support are available to ensure staffing with Peak Performers.

 

Click below to see a sample of our applicant and candidate assessment tools.

 

PLACEMENT REPORT designed to measure the individual's job fit against top performers.

 

SALES PLACEMENT REPORT measures the individual's job fit against top salespeople.

 

SALES MANAGEMENT REPORT gives the sales manager coaching assistants to get the individual off to a fast start and solve future performance problems.

 

COACHING REPORT gives the manager coaching assistance and positions other than sales to maximize their effectiveness.

 

INITIAL APPLICANT ASSESSMENT REPORT measures the applicant’s attitudes regard to work ethic, reliability, substance abuse and integrity. These key attitudes not only affect the individual’s productivity and longevity, but also loss and shrinkage

 

Click here to get further information and find out how you can utilize these assessment tools.

 

CUSTOMER LOYALTY SYSTEMS provide a clear understanding of this critical service element, or factor, and ensure it is delivered at a high level in order to be the foundation of the development of Customer Loyalty. The system begins by clearly defining the “Critical Service Factors” that customers unconsciously use to measure satisfaction with your product or service. Each factor’s importance, and the level required to create the satisfaction, is established for your company and the types of customers you serve. This is the foundation of a skill building, recognition, monitoring, and rewarding program that increases customer retention. Skill building, coaching, and consulting can be delivered in-person and supplemented with Individual Learning Systems and by Live-Video Workshops.

 

The Customer Loyalty Measurement System follows up on the skill and awareness building phase by monitoring customers’ perceptions of needs, their satisfaction in Critical Service Factors, and evaluates the most recent contact with the company. This ensures greater satisfaction, increases customer retention, and makes new customer acquisition easier. The system allows you to develop and manage customer loyalty and retention to boost profits.

 

Click below to see samples of our online Customer Loyalty Assessment

 

Click here to see an in-depth survey for Wholesale Distributors.

Click here to see a sample of a survey for a Franchise Organization.

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SALES PERFORMANCE SYSTEMS address the need to expand sales to existing customers and to create new customers, which is universal with every business. Outlaw Sales Performance System provides a holistic approach to maximize key areas, which provide a synergistic effect to dramatically increase results.

 

The first step is to develop a clear understanding of current skills, activity levels, practices, approaches and Management techniques through an assessment of the organization. Next, a Benchmark of actions, activities, and skills required to ensure success are developed; along with the attributes of Peak Performers. The gap between performance potential and the actual performance is defined. Once there is a clear understanding of the skills needed, development of new skills in individual areas will occur to resolve the deficiency and build on existing strengths.

 

In any approach to improving results there is a chance that some individuals won’t have the necessary attributes, can’t develop the skills fast enough, or simply do not have the desire to be successful. In those cases the organization must be re-staffed with individuals who have Peak Performers’ attributes identified in the Benchmark Phase in order to ensure substantial improvement occurs. We provide a Sales Information Management System that tracks actions, activities and skill utilization, and measures improvement in key result areas. Real time assistance is available to ensure objectives are met.

 

SKILL DEVELOPMENT SOLUTIONS increase the skill and knowledge critical in today's fast-paced, demanding business environment. Each customized system provides a complete solution; from needs assessment, content development, instructional design, production, packaging, and implementation. In short, we identify the specific behavior that needs to change and handle the entire process; ranging from in-person instruction to customized web-based e-learning systems. Our systems also include evaluation and follow-up to ensure results are achieved. We use innovative Live-Video Workshops and reinforcement to ensure skills are not only developed, but also done with the least effort, recourse, and disruption.

 

INDIVIDUAL & GROUP DEVELOPMENT must be easy and consistently done for results to improve by individuals and groups. The Outlaw Group provides a portfolio of tools, from individual books to e-learning systems, which can be applied to team meetings and group exercises.

 

Click here to see a sample of Outlaw Group's individual performance development tools

 

PERFORMANCE MANAGEMENT SYSTEMS increase bottom-line results. The system uses a proven systematic way to routinely set goals, monitor performance and give performance feedback. Customized Performance Management Systems create ways to staff, increase expectations, generate prospects, manage sales activities, increase sales skills, manage prospect development, and resolve performance problems.

 

BUSINESS DEVELOPMENT ASSESSMENT identifies effectiveness at all levels. Assessments follow the Business Development Process and develop ways to improve or maximize results. Typical areas examined are prospecting, territory assignment, activity levels, success rates, sales management techniques, staffing, compensation, advertising, promotions, public relations, literature, and positioning by the company to generate interest of potential customers. The assessment is a detailed outside look at a company’s most important process and it brings innovative “best practices” from other industries and develops an improvement plan. The in-depth look identifies overlooked opportunities and unforeseen obstacles that are inhibiting performance.

 

EXECUTIVE MENTORING provides a confidential development system, which guides executives through personal growth, as well as, developing the ability to solve specific problems. An objective, knowledgeable, and confidential sounding board can assist an executive in his or her own development and help him or her avoid costly mistakes that adversely affect the organization’s success and profits. Top management counsel provides an objective look at where an organization is going and makes recommendations and suggests implementations to become more effective. On a confidential basis, we help executives with personnel decisions, personal organization, time management and burnout.