TOTAL CUSTOMER SERVICE: A Revolutionary Way To Increase Sales, Success and Profits

Whether they are called customers, clients, guests, patients, or members they represent the lifeblood of any organization. No matter what business we are in, we must serve the customer to be successful. This course is packed with information to help you and your organization deliver a level of service that guarantees success.

Topics covered.... Service Today/ Improving Service/ Internal Customers/ Communicating/ Service Is Critical/ Delivering Service/ Customer Problems/ The Telephone/ Perceptions/ Atmosphere/ Empowerment/ Serving Customers/ Service Cultures Policy/Expectations / Training/ Service

16 SESSIONS (Audio cassettes) - 8 FULL HOURS ......$120.00           Add to cart