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STRATEGIES FOR STAFFING

Hiring, training, and retaining adequate staff for their organizations
was identified as the number one concern in a recent survey by TEC
Worldwide, a San Diego based organization whose members consist of over fourteen hundred CEOs of $5 million to $200 million corporations around the country.

In spite of the tremendous impact of technology, all businesses still
require competent, capable, and talented employees to enable them to get and keep customers. Because technology cannot fully replace the human element, having an adequate quantity of human capital to fuel a
business? growth is still a CEO's key concern.

In past years, an adequate labor pool was taken for granted. Without
much effort, typical approaches provided those needed to fill key jobs.
But, as today's economy continues to grow, it has become very difficult
to find qualified applicants.

Every day more jobs are added to the job pool than potential workers
are added to the labor pool. Whatever staffing difficulty you are
experiencing today will only become more severe in the next few years.

The most successful organizations realize that their true labor pool is
determined, not by unemployment figures but, by the competence required and the attractiveness of the position and company. The higher the competence and the lower the attractiveness, the more difficult it is to fill the position.

With the candidate pool getting smaller everyday, and recognizing the
importance of having capable, talented, and motivated staff, innovative
organizations are taking steps to ensure positions are well staffed.

They are focusing on staffing as a strategic objective, just as they do
the acquisition of customers, the development of technology, and production capacity. By investing the time and effort to not only recruit and hire, but also to learn best practices and build them into a process they can ensure, they have the human capital to get and keep customers. Staffing, like marketing and sales, can be defined and made into a process which can assure adequate output.

Innovative companies realize they must keep their standards high and
ensure they hire only top candidates. They develop staffing skills of
all managers to ensure good decisions. The cost of a poor hire can be
devastating to a department or small organization.

The most successful companies are looking at outside sources to develop innovative strategies that work. They realize the intense competition for employees must go beyond simply raising wages. They are learning ways to create a workplace that develops employee loyalty.

The quality of those hired, how they are rewarded, and how well they are retained could very well be the most important strategy for your
business in the next millennium.

STAFFING TIP: Evaluate your employment application. Be sure it gives
not just company, title and employment dates. Insure it asks for exact start date, end date, reason for termination and exact job duties and
responsibilities. Cover enough time or jobs to be able to clearly determine the individuals true job performance.

MANAGEMENT TIP: Don't expect employees to treat customers better than they are treated. Invest time and energy in your employees so they will do the same with your customers.

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Outlaw Group, Inc.

900 Johnnie Dodds Blvd. Suite 115 •Charleston, SC 29464 • 800.347.9361 • fax 843.881.1758 • info@outlawgroup.com

www.outlawgroup.com ~ www.wayneoutlaw.com ~ www.smartstaffing.net

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