The OUTLAW GROUP uses a holistic approach to increase our clients’ productivity. Beginning with an assessment and defining the areas to develop, we identify the optimum resources to provide the greatest impact in time and resources. If needed, we form strategic partnerships to bring the “best of the best” to the client by utilizing the resources of other Certified Management Consultants and industry experts. Outlaw Group provides assistance to integrate problem identification, solution development, and implementation to increase performance. The following is a partial list of the services Outlaw Group provides.

ORGANIZATIONAL SURVEYS are used to pinpoint strengths and weaknesses and to clearly identify situations and problems. The surveys range from Employee Attitudes to Training Needs Assessment, and include analysis, observations and recommendations for improvement. Organizational Surveys pinpoint specific areas of need, allow the identification of ways to improve and, most importantly, measure progress in key result areas that produces greater profits.

BUSINESS DEVELOPMENT ASSESSMENT identifies effectiveness at all levels. Assessments follow the Business Development Process and develop ways to improve or maximize results. Typical areas examined are prospecting, territory assignment, activity levels, success rates, sales management techniques, staffing, compensation, advertising, promotions, public relations, literature, and positioning by the company to generate interest of potential customers. The assessment is a detailed outside look at a company’s most important process and it brings innovative “best practices” from other industries and develops an improvement plan. The in-depth look identifies overlooked opportunities and unforeseen obstacles that are inhibiting performance.

STRATEGIC STAFFING SYSTEMS assist organizations in obtaining the necessary Human Capital to create the success of the organization. Our propriety, Outlaw Strategic Staffing System, is adapted to each industry and customized to the company. It begins with an assessment of current hiring and retention to measure what works and to use it as a foundation to build on to create a more effective staffing system. Each system is customized to fit the specific industry and company with the detail and depth needed to ensure the organization is staffed with Peak Performers.

The system assesses Peak Performers to identify the attributes that create performance, and designs Benchmarks for each position to identify the real, or invisible, attributes required for success; not just education or prior experience. The system includes the information, forms, training, and assistance needed to implement it successfully in an organization. Pre-employment assessment instruments, background checks, and support are available to ensure staffing with Peak Performers.

SALES PERFORMANCE SYSTEMS address the need to expand sales to existing customers and to create new customers, which is universal with every business. Outlaw Sales Performance System provides a holistic approach to maximize key areas, which provide a synergistic effect to dramatically increase results.

The first step is to develop a clear understanding of current skills, activity levels, practices, approaches and Management techniques through an assessment of the organization. Next, a Benchmark of the actions, activities, and skills required to ensure success are developed; along with the attributes of Peak Performers. The gap between performance potential and the actual performance is defined. Once there is a clear understanding of the skills needed, development of new skills in individual areas will occur to resolve the deficiency and build on existing strengths.

In any approach to improving results, there is a chance that some individuals don’t have the necessary attributes, can’t develop the skills fast enough, or simply do not have the desire to be successful. In those cases the organization must be re-staffed with individuals who have Peak Performers’ attributes identified in the Benchmark Phase. To ensure substantial improvement occurs. We provide a Sales Information Management System that tracks actions, activities, and skill utilization, and measures improvement in key result areas. Real time assistance is available to ensure objectives are met.

CUSTOMER LOYALTY SYSTEMS provide a clear understanding of this critical service element, or factor, and ensure it is delivered at a high level to be the foundation of the development of Customer Loyalty. The system begins by clearly defining the “Critical Service Factors” that customers unconsciously use to measure satisfaction with your product or service. Each factor’s importance, and the level required to create the satisfaction, is established for your company and the types of customers you serve. This is the foundation of a skill building, recognition, monitoring, and rewarding program that increases customer retention. Skill building, coaching, and consulting can be delivered in-person and supplemented with Individual Learning Systems and by Live-Video Workshops.

The Customer Loyalty Measurement follows up the skill and awareness building phase by monitoring customers’ perceptions of needs and the satisfaction in Critical Service Factors, and evaluates the most recent contact with the company. This ensures greater satisfaction, increases customer retention, and makes new customer acquisition easier. The system allows you to develop and manage customer loyalty and retention to boost profits.

CUSTOMIZED SKILL DEVELOPMENT SOLUTIONS increase the skill and knowledge critical in today's fast-paced, demanding business environment. Each customized system provides a complete solution; from needs assessment, content development, instructional design, production, packaging, and implementation. In short, we identify the specific behavior that needs to change and handle the entire process; ranging from in-person instruction to customized web-based e-learning systems. Our systems also include evaluation and follow-up to ensure results are achieved. We use innovative Live-Video Workshops and reinforcement to ensure skills are not only developed, but also done with the least effort, recourse, and disruption.

PERFORMANCE MANAGEMENT SYSTEMS increase bottom-line results. The system uses a proven systematic way to routinely set goals, monitor performance and give performance feedback. Customized Performance Management Systems create ways to staff, increase expectations, generate prospects, manage sales activity, increase sales skills, manage prospect development, and resolve performance problems.

EXECUTIVE MENTORING provides a confidential development system, which guides executives through personal growth, as well as, developing the ability to solve specific problems. An objective, knowledgeable, and confidential sounding board can assist an executive in his or her own development and help him or her avoid costly mistakes that adversely affect the organization’s success and profits. Top management counsel provides an objective look at where an organization is going and makes recommendations and suggests implementations to become more effective. On a confidential basis, we help executives with personnel decisions, personal organization, time management and burnout.